Ingenico Desk/3500. Compatible Model Numbers: F26402298. Show Hide 30001101 - IP country differs from card country This rejection comes from your Fraud Detection Module. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. 2. Ingenico Desk/Move Quick Reference Guide. Swipe your supervisor card. Receipts print. Begin by pressing the following sequence of keys: MENU > MENU > Select function from the list by using the down button and pressing ENTER > Type in '91' using the number keys > ENTER. Ingenico Telium Ensure your incoming and outgoing traffic is allowed on termmgt2.elavon.com. 4. The terminal will then prompt the following questions. Database contains 1 Ingenico DESK/3500 Manuals (available for free online viewing or downloading in PDF): Operation & user’s manual . This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals. 2238 Modified on: Fri, 8 Jan, 2021 at 11:46 AM The Desk/5000 combines a proven and secure OS, specifically used for payment, with the openness of HTML5, CSS3 and JavaScript. Project Description. Press the # key. Sourced directly from Ingenico UK. Press F3 - SUPERVISOR, enter the supervisor password (default is 123456 or 01483) and press ENTER. Ingenico Move 5000 Troubleshooting Guide Print. • To Change the time: Use a Military time format to type four digits comprised of the 2 digit hour and 2 digit minute and press enter. • The terminal may prompt to reboot for the changes to take effect and return to the idle prompt. Ingenico Desk 5000 Type “32” and press “enter”. Switch … No matter the situation, whether it be a peak sales shopping day, a delivery driver darting around the city or a customer enquiring about a product’s stock, the Move/series range gets the job done, hassle-free. Ingenico iWL 258. Built-in thermal printer. The Move/3500 enables NFC couponing and wallet use cases, in addition to EMV Chip & PIN, swipe and … The Move/5000 supports all forms of electronic payments including EMV chip & PIN, chip & sign, magstripe, signature capture, and NFC/contactless. Key in the numbers from the customer's postcode. 201: Created: Your request was processed correctly and a new resource was created. Ensure that all of the cables are … Enter the Card expiry date and press ‘Enter’. Select [ 1] for Yes or [ 2] for No. Press F2 - PASSWORD. Take a slow read through the code, expiration date, name, and security code. Sensor may be faulty or damaged User Manual Release Date; M2500CL3G User Manual 900022723 R11 000 03 indd: ... M5000CL4GWIBT userguide_move3500 900019007 R11 000 06_MOVE 3500 indd: 2018-10-03: M5000CL4GWIBT userguide_move5000 900017771 R11 000 07_MOVE5000 … Step Two: Enter sale amount using keypad and press Enter. The terminal displays Because You should; 10 or 17: GPRS or IP connection error: retry transaction. 1) Go to device manager and check under Ports (COM & LPT) double click on the ingenico device. Select Setup Menu > Communications > ComsPriority. However, a 5000 series device has a touchscreen, so the keypad differs from a 3500 series device. No 1951/000009/06. However, a 5000 series device has a touchscreen, so the keypad differs from a 3500 series device. Please correct the mistake and try again. 1x Ingenico MOVE 3500 Wi-Fi & Bluetooth card machine. This video reviews to complete a Keyed Transaction on the Ingenico Desk 3500 Credit Card Terminal:1. Ingenico iSC Touch 480. See page 4 for instructions how to change the paper roll. If you require assistance with an existing account, please call our customer service line 24/7/365. 2. Replace the Sim and turn the terminal back on. For a successful connection, the Lane device will have to be set to the correct connection method, and can be carried out in the following manner: Enter Maintenance Mode. Follow the Instructions below for Installing the Ingenico Driver: 1 Download the Ingenico Jungo Driver below (.exe). Ingenico Move 3500/5000 base plate. 8 = Approval code Enter information based on transaction type, then press [ ] key. Ingenico Move/5000. Be aware that you may not be able to configure it, as a user, after doing that. Device Manager. The following currency code(s) are either not valid or not supported:. Customers’ browser during the payment process 2. • If the problem persists refer to your Speedpoint® ‘How to Guide’ or contact the FNB Merchant Services Help Desk won 087 575 0012. Ingenico iPP 350. There are a few common … Peripherals such as check readers and bar code scanners can be connected to the AUX port. Key in the card security code (CSG), then press the ENTER . The Move/5000 contains payment hardware such as NFC couponing, chip & PIN, swipe and sign, contactless and more to facilitate the processing of alternative payment methods – including those enabled by camera, like QR codes. Move/3500 payment terminal pdf manual download. If prompted to pass terminal to customer, bypass by pressing enter again. This video provides step by step instructions on how to set up your Ingenico Move 5000 payment terminal. Process a Sale instructions. 4:19. Enter the security code (this is the CVV2 number) If no CVV2 number available press ‘Enter’ and proceed to step 3. Ingenico EFT930B, EFT930G, IWL220, IWL221, IWL222, IWL250, IWL251, IWL252, Move … “Purchase” is activated. Can be attached to user via belt loop, or easily detachable shoulder strap. • Ensure that the paper roll is correctly inserted. 2. Press F3 - SUPERVISOR, enter the supervisor password (default is 123456 or 01483) and press ENTER. A valid value is required,this must be value between 0 and 999999999.99. 3 Pressing <1> opens the transaction menu. Ingenico Lane/8000. Press F4 - CHANGE PWD. 3. Specified already exists. By fiserv (9 pages) Summary of Contents for Ingenico Move/3500 Page 1Move/3500... Page 2: Table Of Contents 6. These instructions are applicable to the following stand-alone, countertop terminals: Ingenico ICT220, Ingenico ICT250, Ingenico Desk 3500. Ingenico Move/3500 - Credit Card Machine Cover Silicone rubber for a perfect, stretchable fit Antimicrobial Protection against MRSA, E.coli and other bacteria Protects your credit card terminal against liquids, dirt, grease and moisture Manufactured in Great Britain to the highest standards Please select correct delivery address before confirming payment. Ingenico Lane/5000. Mounting adapter for Ingenico Move 3500/5000 Terminal. 5. “Reset MAC key FDMS” please select “yes”. Enter Server # and press Green ENTER. Alert irruption message on terminal. Your Move/5000 3”5 LCD display with touch panel Magnetic card reader Contactless card reader Function button MENU button CLEAR button Battery CANCEL button ENTER button Paper feed button Backlit keyboard Power adapter Easy loading printer The power supply unit provided with your Move/5000 is designed specifically for Ingenico terminals. All Payment options. Provided token id does not exist in the system. NFC (contactless) acceptance. Nedbank Ltd Reg. Every Terminals Model has its unique base plate. Use Search Menu to select tab to close. To configure the communication priority order, complete the following: 1. Terminal not connecting to the internet. Select 1 to Open a Tab. In general response codes in the 2xx range mean your request was handled successfully, 4xx mean that we could not process you request either due to the request itself not being correct or the transaction being rejected and 5xx means something went amiss in our system. 4. Place the charging base unit in a convenient location, close to a power source and an … Some of the most common issues and how to sort them are listed below. Select 2 to Close a Tab. Please supply ISO 4217 standard currency codes. Port 439 If hardcoded IP information is required, the IP address ranges are 198.203.191.x and 198.203.192.x (the x stands for all numbers between 0 and 255) Ingenico Tetra Ensure your incoming and outgoing traffic is allowed on termupdate.elavon.net Please retry a little bit later. 5: mean a validation/configuration error (e.g. currency not allowed on your account). For a list of all possible error codes and messages, please log on to your Ingenico ePayments account and check the 'List of the payment statuses and error codes' in the 'Selected user guides' section of the Support menu." Splash resistant. Fixing Terminal Communication Errors – IP Connections. Authorised financial services and registered credit provider (NCRCP16). The delivery … Highest security . Ingenico Move 3500/5000 Charging Base. Unplug the power for your device and wait for 10 seconds. If the problem persists contact the terminal Helpdesk quoting the diagnostic code: 49: Invalid message contents. Compatible Models: Ingenico Move 3500, Move/3500 ,Move3500. The Move/3500 is PCI-PTS 4.x ready. However, there may be instances where you need to change the assigned network because of poor signal or a temperamental connection. Director: Christoph Tilley This contact form is for US customers only. Screws for mounting the base plate on the robot are included. 6. But often, this is not the case. If the network is not displayed the card machine will NOT connect. 3. Swipe, Insert, Tap, or Key in card # and press Green ENTER. This video provides step by step instructions on how to set up your Ingenico Move 5000 payment terminal. Ingenico iSMP4. Most importantly, ensure the card terminal displays a network (Orange, EE, T-Mobile, O2, Vodafone or Datasim). You will also need the following information: Merchant ID Number. We have collected the most common oneswith some detailed explanation.All these error messagesappear either in the 1. By securely running HTML5 applications right on the smart terminal, merchants can provide enhanced consumer experiences and create additional value for their business. Perform a Function 32. Ask them politely if there’s another zip code possibility. Ingenico iSelf Series / DUO. This is the “MID NUMBER” that you can find on any Retail Merchant Services correspondence or email communication. By default, the terminals print a batch summary report at the close of each batch. Click to view Quick Reference Guide. Terminal screen not lighting up - won't turn on. Without Power Supply (Terminal not Included) : Amazon.co.uk: Stationery & Office Supplies If the problem persists check the mobile network (mobile terminals) or LAN (Bluetooth terminals), and contact the terminal Helpdesk quoting the diagnostic code Some users prefer to have a batch detailed report which shows each individual transaction instead of total. Known issue that occurs to the MOVE terminals/wear and wear: Try the following solution(s): If it is a MOVE terminal, restart with yellow clear and 3 dots unless damaged Battery Pull; Card error: Card not read properly: Try the following solution(s): Check if anything is stuck in card reader slot; Contactless not working. 2235. Ingenico iPP 320. • Check that there is enough paper in the Speedpoint® device. listed ( if none is listed then Windows isn’t seeing the device – try rebooting. Clear key Cancel key Menu key Enter key F1 Arrow keys F4 Power socket. This base plate needs to be used to mount the terminal on the robot. Leave for a further 2 minutes and see if the Ingenico terminal display GPRS, Network Bars and a Network. Ask your customer to repeat it if necessary. If the problem persists contact the terminal Helpdesk quoting the diagnostic code: 41 or 44: Call connected but received an End of Transmission response. Step One: Select Sale from main menu. Create new consumer experiences with the Ingenico Move 5000 payment terminal by combining payment and mobility. The card reader will prompt you to confirm void amount. Quick Start Guide Move/3500 BT/WiFi (GEMS) PDF 1.18 MB Quick Start Guide Move/3500 2G/3G (GEMS) PDF 849 KB User Guide Move/3500 (GEMS) PDF 8.43 MB 3. Terminal won’t connect to process a payment. E.g. X1 Communication error Shut down your terminal from the power by pressing the Func (black) and Clear (yellow) buttons at the same time. Ingenico terminals. Unpacking the Box Carefully inspect the shipping carton and its contents for shipping damage. If this fails please try selecting the network manually. Ingenico iCT220/iCT250 Keyed Transaction How to perform a Download on your Ingenico iCT220/250 Page 3/15. 4:19. Animportant part of amending errors is to know exactly what they mean. Step 5: Request a different card. Enter a new password and press ENTER. The Ingenico Terminal Guide will help you set up your terminal, understand your terminal’s functionality, and troubleshoot common payment application and terminal issues. Press F2 - PASSWORD. Download terminal user guides. 1: Transactions 4 Push the <1> button. QUICK GUIDE DESK 3500 COMPACT MOVE 3500 MOBILE PURCHASE 1 Pressing the green button switches the terminal on. n MOVE/5000. Terminal guides Terminal charging points Paper feed key. Terminal verifies card and displays approval code on screen. Battery For Ingenico Move/3500 Move 3500. retry transaction. Base plate for Ingenico Move 3500 and 5000 Model. Important Safety Instructions. Compatible Model Numbers: F26402298. The term “Ingenico 6500 terminal” will be used to refer to both the Ingenico 6510 and 6550. Enter a new password and press ENTER. To not print a copy of couch receipt Push flame button If any button is pushed a copy is automatically printed after 10 seconds 1 Copy or 2 No copy. ©2018 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 A124158-1118 Settlement You can perform settlement using the terminal by The Lane can be set-up to connect via a number of connection methods (model permitting), notably RS-232 (serial), VCOM/USB, and TCPIP. euros/cents) with a … Ingenico Lane/7000. 3—Delete. • Check that the paper closure lid is properly closed. Swipe your supervisor card. Here’s a quick overview of Ingenico Desk 3500 features: EMV acceptance. The terminal will The terminal will scan for and list register with the all the available selected networks. network. Press confirm. The terminal will now remain in ‘Manual Mode’ until you re-select ‘Automatic Mode’. Page 65 Copyright© 2017 Ingenico Move/3500 User Guide... If you are experiencing a problem when printing: Desk/Move 5000 - Touchscreen Arrows Desk 3500 - Arrows Keys Home - Access Admin Mode menus Cancel - Exit Clear - Backspace Enter - Confirm information or continue The application is the same for Desk and Move so the steps to use them are the same. Stitch enforced seams. Hardware setup. 400: Bad Request: Your request is not correct and can’t be processed. The terminal will then prompt the following questions. Our implementation process >. Re-enter the new password and press ENTER. Try to reconnect after rebooting. If this is missing from your Windows Start Menu see, How to Access the Shift4 UTG (v2) Tune-up. Thanksgiving Day, Christmas Education Code A Secondhand Lie Freeze Fracture A Moment in Time The Manager's Pocket Guide to Social Media A SECRET ... \"Communication Error\" Mean on a Terminal? The acquirer may be busy or there was a communication error. Press the MENU button twice, then select “select function” option. Client: SIX. Ingenico Lane/3000. In the Universal Transaction Gateway (UTG) Tune-up, navigate to the Devices tab. Battery For Ingenico Move/3500 Move 3500. If the PIN Pad is properly connected, drivers are properly installed, and POS Software is up-to-date, you will be prompted to choose the Pin Pad model. Ingenico IPP350 is not meant to be user reset, If you find a small round hole on the back or the bottom that would be just the right size for an unbent paperclip to be pushed into, try pushing a paperclip into that hole for 10 to 30 seconds to reset to factory. Ingenico iUC 285. As previously explained, alert irruption message is shown when one or more tamper switches in the card machine go off. The Ingenico 6500 terminal can connect directly to a cash register, computer, Ethernet LAN, or RS485 LAN. Ingenico iSC Touch 250. THE CHIP CARD READER. I have an ingenico move/5000 that does not able to complete hello i have an ingenico move/5000 that does not able to complete a maintenance download all the parameters are correct but wont perform a download im hoping you cab shed some light on my problem … Compatible Models: Ingenico Move 3500, Move/3500 ,Move3500. 1.3 Connectivity. Production: MXR Producttions. If ALL is selected, use arrow keys to scroll through transactions and press [ ] key to select a transaction to be voided. Type “32” and press “enter”. Charging ONLY, no comms. The application is the same for Desk and Move so the steps to use them are the same. 1x charging base unit. Small footprint. The amount is separated (e.g. 1. User Manuals, Guides and Specifications for your Ingenico DESK/3500 Payment Terminal. Ingenico Move 5000. Upon receipt of your terminal you should check for signs of tampering of the equipment. Enter the appropriate numbers below: 321 - 3G priority. Perform a Function 32. Customer cards must be inserted as shown, with the chip upwards. The driver is available for download here and is located under “Device Drivers” (Ingenico Telium 2 Line). If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. Velcro fastened cover. Click on the links below to download a terminal manual. Enter tab amount and press Green ENTER. Terminal not printing. To open the Universal Transaction Gateway (UTG) Tune-up got to Start > All Programs > Shift4 Payments > UTG (v2) Tune-up. Please note that terminal options may vary depending on the device and application you are using. Acrylic glass. User manual instruction guide for Ingenico devices.. Ingenico User Manuals Ingenico Inc. UserManual.wiki > Ingenico. 2236. The following HTTP response codes are used by the Worldline Connect API: HTTP. What to do if you’re experiencing communication issues with your internet-connected payments terminal. 1: Purchase 5 Enter the amount and confirm with . Ensure network bars are displayed on the screen and check the amount of bars available (5 being extremely good). The Move/5000 is certified and fully compliant with the latest global and local PCI regulations. Fixing Terminal Communication Errors – IP Connections. The URI of this created resource is returned in the Location header of the response. You can find your make and model near the terminal display screen. What to do if you’re experiencing communication issues with your internet-connected payments terminal. Press the ‘F’ key to invoke the payment on a Telium 2 device/press the silver key on Tetra select MOTO SALE and enter the Card number into the terminal. The terminal (“Wireless - Move/5000”) is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via Wi-Fi wireless network, Bluetooth, and/or cellular 4G or 3G wireless network. Re-enter the new password and press ENTER. Press F4 - CHANGE PWD. 2 The button opens the main menu. Card machine models that are covered in this post are: ict220, ict250, iwl220, iwl221, iwl250, iwl251, iwl255, ipp320, ipp350, Move3500, Move5000, Desk3000, Desk3500, and other Ingenico models. It could be that someone was trying to open the casing of your payment terminal. Fi and saving station communicates in two by ingenico do not print a receipt! This guide will detail how you install and use your ICT250 terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal. Step 4: Double-check the zip code. The FAILURE ON ALL COMS error message is a generic error message. if the postcode is 'MK9 1NJ', you would enter '91'. It’s possible the customer moved recently and has accidentally put in the wrong zip code. Terminal not turning on or screen not lighting up. 1x power cord. Select Comms Method. We will also explain what does it mean when Ingenico card machine shows a smiley icon on display, while rebooting the system. Roll taste is firmly closed that neither receipt utility is installed ingenico move 5000. In this review, we’ll take a closer look at the functions available with this terminal. Ingenico iSelf Series / TRIO. Press the MENU button twice, then select “select function” option. computer and the device) 2) Click on “ Force COM Port” and make sure that the “ Force COM Port Feature enabled. 2237. “Reset MAC key FDMS” please select “yes”. Online Library Ingenico I9500 User Guide Ingenico I9500 User Guide File Type Pdf | voucherbadger.co ingenico i9500 user guide is available in our book collection an online access to it is set as public so you can get it instantly. Code: Meaning: Description: 200: Successful: Your request was processed correctly. Database contains 3 Ingenico Move 3500 Manuals (available for free online viewing or downloading in PDF): Quick start manual, Operation & user’s manual . 2 3 How to plug in your DES K/5000: To Power Supply To Cable Mount To Phone Line ... To help you get started, this Quick Start Terminal Guide outlines some of the most common transactions for the Ingenico terminal solutions. These user guides should help you troubleshoot anything from take payments and printing receipts to what to do when you get a ‘connection failed’ message. Color screen. 5. 0: The transaction was not completed, because it was interrupted or because of a validation A dedicated team of consultants helping you to integrate correctly and deliver the best UX. 210 - Ethernet priority. 402 Its TELIUM Tetra OS uses the latest cryptographic schemes with future-proof key length. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Backlit keys. Connecting the Base Unit.